Stay Connected Anywhere

1. Service Agreement

By using RoamReliably services, you agree to these terms and conditions. Our services provide global internet connectivity and VPN solutions for professional use.

2. Service Availability

We guarantee 99.9% uptime for our primary services. Scheduled maintenance will be announced 48 hours in advance. Emergency maintenance may occur without notice.

3. Acceptable Use

Services must be used in compliance with local laws and regulations. Prohibited activities include illegal content distribution, network abuse, or activities that compromise service integrity.

4. Payment Terms

Payments are due according to your chosen billing cycle. Late payments may result in service suspension. Refunds are available within 30 days of service activation.

5. Data Protection

We implement industry-standard security measures to protect your data. However, internet transmission inherently carries risks, and absolute security cannot be guaranteed.

6. Limitation of Liability

Our liability is limited to the monthly service fee. We are not responsible for indirect damages, business losses, or consequential damages arising from service use.

7. Termination

Either party may terminate service with 30 days written notice. Immediate termination may occur for breach of terms or non-payment.

8. Governing Law

These terms are governed by New York State law. Disputes will be resolved through binding arbitration in New York, NY.

Last updated: December 2024

1. Information We Collect

We collect personal information you provide (name, email, phone), technical data (IP addresses, connection logs), and usage analytics to improve our services.

2. How We Use Your Information

Your data is used to provide services, process payments, offer customer support, send service updates, and improve our offerings. We never sell personal data to third parties.

3. Data Sharing

We share data only with trusted service providers, payment processors, and when required by law. All partners maintain strict confidentiality agreements.

4. Data Security

We implement encryption, access controls, regular security audits, and staff training to protect your information. However, no system is completely secure.

5. Your Rights (GDPR Compliance)

You have the right to access, correct, delete, or port your personal data. You can withdraw consent, object to processing, and request processing restrictions at any time.

6. Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations. Connection logs are typically deleted after 30 days.

7. Cookies and Tracking

We use essential cookies for functionality and analytics cookies to improve user experience. You can control cookie preferences through our consent management system.

8. International Transfers

Data may be processed in countries with different privacy laws. We ensure adequate protection through appropriate safeguards and contractual commitments.

9. Contact Information

For privacy concerns, contact our Data Protection Officer at [email protected] or +1 (212) 555-0847.

Last updated: December 2024

1. What Are Cookies

Cookies are small text files stored on your device to enhance your browsing experience, remember preferences, and provide analytics insights.

2. Types of Cookies We Use

Essential Cookies

Required for basic website functionality, security, and user authentication. These cannot be disabled without affecting site operation.

Performance Cookies

Help us understand how visitors interact with our site by collecting anonymous usage statistics and performance data.

Functional Cookies

Remember your preferences, language settings, and personalization choices to enhance your user experience.

Marketing Cookies

Track your activity across websites to provide relevant advertisements and measure campaign effectiveness (only with your consent).

3. Cookie Management

You can control cookies through our consent banner, browser settings, or by contacting us. Note that disabling cookies may affect site functionality.

4. Third-Party Cookies

Some cookies are placed by third-party services we use, such as analytics providers and payment processors. These are governed by their respective privacy policies.

5. Cookie Retention

Session cookies expire when you close your browser. Persistent cookies remain until expiration or deletion. Most of our cookies expire within 12 months.

6. Your Choices

You can accept all cookies, reject non-essential cookies, or customize your preferences. These choices can be updated anytime through our cookie settings.

Last updated: December 2024

Digital Millennium Copyright Act Compliance

1. Copyright Respect

RoamReliably respects intellectual property rights and expects users to comply with copyright laws when using our services.

2. Notice of Infringement

If you believe your copyrighted work has been infringed through our services, please provide written notice including:

• Physical or electronic signature of the copyright owner or authorized agent
• Description of the copyrighted work claimed to be infringed
• Location of the allegedly infringing material
• Your contact information (address, phone, email)
• Statement of good faith belief that use is not authorized
• Statement that the notification is accurate and, under penalty of perjury, that you are authorized to act

3. Designated Agent

Send DMCA notices to our designated agent:

DMCA Agent
RoamReliably LLC
2847 Broadway Street
New York, NY 10025
Email: [email protected]
Phone: +1 (212) 555-0847

4. Counter-Notification

If you believe material was removed in error, you may submit a counter-notification with:

• Your physical or electronic signature
• Description of removed material and its former location
• Statement under penalty of perjury that removal was due to mistake or misidentification
• Your contact information and consent to jurisdiction

5. Repeat Infringers

We will terminate accounts of users who are repeat copyright infringers in accordance with our Terms of Service.

6. Good Faith

Please ensure all DMCA notices are submitted in good faith. False claims may result in liability for damages and attorney fees.

Last updated: December 2024

How quickly can I get connected?

Most customers are connected within 24 hours of signing up. Emergency connections can be established within 2-4 hours for urgent business needs.

What countries do you support?

We provide coverage in over 150 countries worldwide. Our strongest coverage is in North America, Europe, Asia-Pacific, and major cities globally.

What speeds can I expect?

Speeds vary by location, but we guarantee minimum speeds of 25 Mbps download and 5 Mbps upload in our primary coverage areas. Premium plans offer up to 1 Gbps in select locations.

Is there a contract requirement?

We offer both month-to-month and annual plans. No long-term contracts are required, and you can cancel anytime with 30 days notice.

How secure is your VPN service?

We use AES-256 encryption, maintain a strict no-logs policy, and operate our own servers in secure data centers. All traffic is encrypted from your device to our servers.

What if I have connection issues while traveling?

Our 24/7 support team can assist with troubleshooting, provide alternative connection methods, and arrange emergency backup solutions within hours.

Do you offer business/team plans?

Yes, we have specialized enterprise solutions with dedicated account management, bulk pricing, enhanced security features, and centralized billing and reporting.

What devices are supported?

Our services work with all major platforms: Windows, Mac, iOS, Android, and Linux. We also provide pre-configured hardware options.

Is there a money-back guarantee?

Yes, we offer a 30-day money-back guarantee for new customers. If you're not satisfied, we'll provide a full refund, no questions asked.

How do I get technical support?

Contact us 24/7 via phone (+1 212-555-0847), email ([email protected]), or live chat. Average response time is under 5 minutes for urgent issues.